Privacy Policy

The Desi Company is committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This privacy policy helps you to understand how we use your personal data and who we share it with. It applies if you shop on our websites, use our apps or if you otherwise share your personal data with us; for example, if you contact us with a query or where you tell us that you would like to receive marketing communications. If you have questions specifically about this Privacy Policy or our use of your personal information, cookies, or similar technologies, please contact our Privacy Officer by email at info@desicom.in    

1. Collection of Personally Identifiable Information (PII) And Other Information

Desi Company limits itself to collecting information to ensure accurate service. Most of the information we collect is essential and is needed to complete a purchase or provide a refund. Examples of customer information that we may collect include your name, address, telephone number, date of birth, email address, descriptions of the items requested or purchased, language preference, the IP address and operating system of your computer, and the browser type and version being used by you. We will not sell, distribute, or lease your personal information to third parties. We may automatically track certain information about you based on your behavior on our site. We use this information to do internal research on our users’ demographics, interests, and behavior to understand better, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), your computer browser information, and your IP address. Credit Card, Debit Card and Banking Information: Desi Company does not collect or store Credit Card or Debit Card or any of your banking information. It is directly transmitted through the payment gateway provider to the payment network or bank.  

2. Registration

You must register and create a free member account to take advantage of some site features. An online registration form may require you to provide your name, email address, and password. Your password is a component of our security system. As such, it is your responsibility to protect it. Do not share your password with any third parties. If your password has been compromised, you should change it immediately.  

3. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you agree to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We use the following cookies:

• Strictly necessary cookies: Required for the operation of our website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Used to recognize you when you return to our website.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

Third parties, including advertising networks and providers of external services, may also use cookies, over which we have no control. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.

4. Use of Your Personal Information, Demographic, and Profile Data

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will offer you the ability to opt out of such uses. We may use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, and inform you about online and offline offers, products, services, and updates.In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our website. We identify and use your IP address to help diagnose problems with our server and administer our website. Your IP address is also used to help identify you and to gather broad demographic information.  

5. How Do We Mutually Benefit from Personal Information?

 

• Marketing Emails: If you choose to leave your email address with us, we will deliver information to you through emails.
• Text Messages: You may receive text message/SMS alerts if you have chosen to leave your mobile phone number with us.
• Telephone Calls: You may receive phone calls containing product and event information.
• Communications to Serve You: We may provide you with service-related announcements by any means, including email or letters.
• Customized Service: We may use your personal information to provide you with customized service.

6. Security of Your Information

We maintain physical, technical, and procedural safeguards to protect your Information against unauthorized access or disclosure. An Administrator of the platform will have knowledge of your username or your password. It is important for you to protect against unauthorized access to your password and username.

7. Your Rights

You have the right to ask us not to process your personal data for marketing purposes. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. Please check these policies before you submit any personal data to these websites.

8. Third Parties We Share Data With and Receive Data From

We work with several trusted third parties to provide high-quality goods and services. We anonymize data wherever possible and securely share only necessary personal data. Our partners include:

• Delivery Partners
• IT Companies
• Marketing Companies and Online Advertising
• Consumer profiling organizations
• Payment processors

9. Indemnity

You agree to indemnify and hold us and our employees harmless from any claims or liabilities arising out of your use of this Website or the use by any other person accessing the Website using your account.  

10. Children’s Information

We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided us with personal information, please contact us to remove it.

11. Changes to Our Privacy Policy

Any changes we make to our privacy policy will be posted on this page and notified by email where appropriate.

12. Your Consent

By using the website and/or providing your information, you consent to the collection and use of the information per this Privacy Policy.

13. How You Can Get in Touch

If you would like to exercise any of your rights, please contact our Data Protection Officer at info@desicom.in.   Corporate Address: Desi Company  Shastri Nagar Ganaur,  Haryana 131101   

Welcome to DESI COMPANY! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases or using our services.

1. Acceptance of Terms By using our website and services, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you disagree with any part of these terms, please do not use our website.
2. Product Information and Pricing
   • We strive to provide accurate product descriptions, images, and prices. However, slight variations may occur, especially in hand-crafted or personalized items.
   • Prices and availability of products are subject to change without notice. DESI COMPANY reserves the right to modify or discontinue any product at any time.
3. Orders and Payment
   • All orders placed through our website are subject to acceptance and availability. DESI COMPANY reserves the right to refuse or cancel orders for any reason, including errors in product pricing or availability.
   • Payment must be made in full at the time of placing an order. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
4. Custom Orders and Personalization
   • Custom or personalized orders (e.g., items with company logos, employee names) are non-refundable and non-returnable except in cases of damage or defect.
   • Please verify all details before confirming custom orders, as changes may not be possible once production begins.
5. Intellectual Property All content on the DESI COMPANY website, including logos, images, text, graphics, and designs, is the intellectual property of DESI COMPANY and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction of any content is prohibited.
6. Privacy Policy Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.
7. Shipping and Delivery
   • Shipping times are estimates and may vary due to external factors such as weather, carrier delays, or holidays. Please refer to our Shipping Policy for more information.
   • DESI COMPANY is not responsible for delays caused by carriers or other external factors beyond our control.
8. Returns and Refunds
   • Our Returns and Refunds Policy provides information on eligible items and return windows. Please refer to our policy for details on how to request a return or replacement.
   • We reserve the right to decline refunds or replacements for items that do not meet our return criteria, including custom items or items not in their original condition.
9. Limitation of Liability DESI COMPANY will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. This includes but is not limited to, damages for loss of data, loss of revenue, or interruption of service.
10. Governing Law These Terms and Conditions are governed by the laws of [Country/Region Name] without regard to conflict of law principles. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in [City/Region].
11. Amendments to Terms DESI COMPANY reserves the right to amend these Terms and Conditions at any time. Updates will be posted on this page, and your continued use of the website constitutes acceptance of any revised terms.
12. Contact Us If you have any questions or concerns about these Terms and Conditions, please reach out to us. Our team is here to provide you with the best experience possible.

Shipping Policy

At DESI COMPANY, we are committed to delivering your orders safely and promptly. Please review our shipping policy below for details regarding timelines, costs, and processes:

1. Shipping Locations
   We currently ship within India only. For international shipping inquiries, please contact our support team.
2. Order Processing Time
   • Orders are processed within 1–3 business days after the order is placed and payment is confirmed.
   • Custom or personalized orders may require additional processing time, which will be communicated at the time of purchase.
3. Shipping Costs
   • Standard shipping rates are calculated at checkout and vary based on the destination and the size/weight of the order.
   • Free shipping may be available for orders above a certain value, as specified during promotions or on our website.
4. Estimated Delivery Times
   • Standard Shipping: 5–7 business days from the shipping date.
   • Expedited Shipping: 2–3 business days from the shipping date, with an additional fee.

   Note: Delivery times are estimates and may vary due to external factors such as weather, holidays, and carrier delays.

5. Tracking Your Order
   Once your order is shipped, you will receive a tracking number via email to monitor your package's progress. You can also track your order on our website using the tracking link provided.
6. Address Changes
   • If you need to change your shipping address, please contact us within 24 hours of placing your order.
   • Once an order has been dispatched, address changes are not possible.
7. Lost or Damaged Packages
   • If your package is lost in transit, please notify us as soon as possible. We will work with the carrier to locate the package.
   • If your order arrives damaged, please contact us within 48 hours of delivery with photos and a description of the damage. We will arrange for a replacement or provide further instructions.
8. Delivery Issues
   For any issues such as delayed or missed deliveries, please reach out to our support team. We are committed to ensuring a smooth delivery process and will assist you in resolving any concerns.
9. Contact Us for Assistance
   If you have any questions or need support regarding your order, please get in touch with our customer service team. We’re here to help!

Refund and Replacement Policy

At DESI COMPANY, your satisfaction is our priority. We aim to provide the best quality products and services, and we’re here to assist if you’re not fully satisfied with your purchase. Please review our refund and replacement policy below:

1. Replacement Window
   You may request a replacement within 3 days of delivery. After this period, replacements are not accepted.
2. Condition of Return
   • For any refund or replacement, the product must be returned in its original, unused condition, with all packaging, tags, and accessories intact.
   • If the product shows signs of damage or use, a full refund may not be provided, and any refund issued will be adjusted based on the product's condition.
3. Non-Refundable Items
   Some items may be non-refundable due to their custom or personalized nature (e.g., items with custom engravings, names, or company logos).
4. Proof of Purchase
   Please retain your original invoice or proof of purchase. It is required for processing any return, replacement, or refund request.
5. Return Shipping Costs
   • The customer is responsible for any shipping fees associated with returning a product unless it was received in a defective or incorrect condition.
   • If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
6. Processing Time
   Refunds and replacements will be processed within 7–10 business days of receiving the returned product in satisfactory condition.
7. Contact Us for Assistance
   For any questions or assistance with your order, please reach out to our support team. We are here to help you!

Return Policy

At DESI COMPANY, we prioritise customer satisfaction and aim to provide the best possible shopping experience. To ensure complete transparency, we offer open-box delivery for purchases made directly through our website. This allows our customers to inspect their products before accepting them, ensuring they are delighted with their purchase.

Please carefully review the following return policy guidelines:

1. No Returns for Website Purchases
   • Purchases made directly through the DESI COMPANY website are not eligible for returns or exchanges. By choosing open-box delivery, you can inspect the product at the time of delivery, ensuring that it meets your expectations.
2. Returns via E-commerce Partners
   • If you purchased a DESI COMPANY product from one of our e-commerce partners (such as Amazon or Flipkart), please refer to the respective platform’s return policy. Returns and exchanges for purchases made through our partners will be handled in accordance with their guidelines.
3. Damaged or Defective Products
   • In the rare event that a product delivered directly from DESI COMPANY is found to be defective or damaged during the open box inspection, please notify our delivery partner immediately. You may refuse the delivery, and we will arrange for a replacement.

For any questions or further clarification regarding our return policy, please reach out to our customer support team at info@desicom.in. We are here to assist you!

1. No Returns for Website Purchases

Purchases made directly through the DESI COMPANY website are not eligible for returns or exchanges. By choosing open-box delivery, you can inspect the product at the time of delivery, ensuring that it meets your expectations.

2. Returns via E-commerce Partners

If you purchased a DESI COMPANY product from one of our e-commerce partners (such as Amazon or Flipkart), please refer to the respective platform’s return policy. Returns and exchanges for purchases made through our partners will be handled in accordance with their guidelines.

3. Damaged or Defective Products

In the rare event that a product delivered directly from DESI COMPANY is found to be defective or damaged during the open box inspection, please notify our delivery partner immediately. You may refuse the delivery, and we will arrange for a replacement.

For any questions or further clarification regarding our return policy, please reach out to our customer support team at info@desicom.in. We are here to assist you!