Privacy Policy

1. Collection of Personally Identifiable Information (PII) And Other Information

2. Registration

3. Cookies

• Strictly necessary cookies: Required for the operation of our website.
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.
• Functionality cookies: Used to recognize you when you return to our website.
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

4. Use of Your Personal Information, Demographic, and Profile Data

5. How Do We Mutually Benefit from Personal Information?

• Marketing Emails: If you choose to leave your email address with us, we will deliver information to you through emails.
• Text Messages: You may receive text message/SMS alerts if you have chosen to leave your mobile phone number with us.
• Telephone Calls: You may receive phone calls containing product and event information.
• Communications to Serve You: We may provide you with service-related announcements by any means, including email or letters.
• Customized Service: We may use your personal information to provide you with customized service.

6. Security of Your Information

7. Your Rights

8. Third Parties We Share Data With and Receive Data From

• Delivery Partners
• IT Companies
• Marketing Companies and Online Advertising
• Consumer profiling organizations
• Payment processors

9. Indemnity

10. Children’s Information

11. Changes to Our Privacy Policy

12. Your Consent

13. How You Can Get in Touch

1. Acceptance of Terms By using our website and services, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement. If you disagree with any part of these terms, please do not use our website.
2. Product Information and Pricing
   • We strive to provide accurate product descriptions, images, and prices. However, slight variations may occur, especially in hand-crafted or personalized items.
   • Prices and availability of products are subject to change without notice. DESI COMPANY reserves the right to modify or discontinue any product at any time.
3. Orders and Payment
   • All orders placed through our website are subject to acceptance and availability. DESI COMPANY reserves the right to refuse or cancel orders for any reason, including errors in product pricing or availability.
   • Payment must be made in full at the time of placing an order. We accept major credit cards, debit cards, and other payment methods as displayed at checkout.
4. Custom Orders and Personalization
   • Custom or personalized orders (e.g., items with company logos, employee names) are non-refundable and non-returnable except in cases of damage or defect.
   • Please verify all details before confirming custom orders, as changes may not be possible once production begins.
5. Intellectual Property All content on the DESI COMPANY website, including logos, images, text, graphics, and designs, is the intellectual property of DESI COMPANY and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use or reproduction of any content is prohibited.
6. Privacy Policy Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.
7. Shipping and Delivery
   • Shipping times are estimates and may vary due to external factors such as weather, carrier delays, or holidays. Please refer to our Shipping Policy for more information.
   • DESI COMPANY is not responsible for delays caused by carriers or other external factors beyond our control.
8. Returns and Refunds
   • Our Returns and Refunds Policy provides information on eligible items and return windows. Please refer to our policy for details on how to request a return or replacement.
   • We reserve the right to decline refunds or replacements for items that do not meet our return criteria, including custom items or items not in their original condition.
9. Limitation of Liability DESI COMPANY will not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. This includes but is not limited to, damages for loss of data, loss of revenue, or interruption of service.
10. Governing Law These Terms and Conditions are governed by the laws of [Country/Region Name] without regard to conflict of law principles. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in [City/Region].
11. Amendments to Terms DESI COMPANY reserves the right to amend these Terms and Conditions at any time. Updates will be posted on this page, and your continued use of the website constitutes acceptance of any revised terms.
12. Contact Us If you have any questions or concerns about these Terms and Conditions, please reach out to us. Our team is here to provide you with the best experience possible.

Shipping Policy

At DESI COMPANY, we are committed to delivering your orders safely and promptly. Please review our shipping policy below for details regarding timelines, costs, and processes:

1. Shipping Locations
   We currently ship within India only. For international shipping inquiries, please contact our support team.
2. Order Processing Time
   • Orders are processed within 1–3 business days after the order is placed and payment is confirmed.
   • Custom or personalized orders may require additional processing time, which will be communicated at the time of purchase.
3. Shipping Costs
   • Standard shipping rates are calculated at checkout and vary based on the destination and the size/weight of the order.
   • Free shipping may be available for orders above a certain value, as specified during promotions or on our website.
4. Estimated Delivery Times
   • Standard Shipping: 5–7 business days from the shipping date.
   • Expedited Shipping: 2–3 business days from the shipping date, with an additional fee.

   Note: Delivery times are estimates and may vary due to external factors such as weather, holidays, and carrier delays.

5. Tracking Your Order
   Once your order is shipped, you will receive a tracking number via email to monitor your package's progress. You can also track your order on our website using the tracking link provided.
6. Address Changes
   • If you need to change your shipping address, please contact us within 24 hours of placing your order.
   • Once an order has been dispatched, address changes are not possible.
7. Lost or Damaged Packages
   • If your package is lost in transit, please notify us as soon as possible. We will work with the carrier to locate the package.
   • If your order arrives damaged, please contact us within 48 hours of delivery with photos and a description of the damage. We will arrange for a replacement or provide further instructions.
8. Delivery Issues
   For any issues such as delayed or missed deliveries, please reach out to our support team. We are committed to ensuring a smooth delivery process and will assist you in resolving any concerns.
9. Contact Us for Assistance
   If you have any questions or need support regarding your order, please get in touch with our customer service team. We’re here to help!

Refund and Replacement Policy

At DESI COMPANY, your satisfaction is our priority. We aim to provide the best quality products and services, and we’re here to assist if you’re not fully satisfied with your purchase. Please review our refund and replacement policy below:

1. Replacement Window
   You may request a replacement within 3 days of delivery. After this period, replacements are not accepted.
2. Condition of Return
   • For any refund or replacement, the product must be returned in its original, unused condition, with all packaging, tags, and accessories intact.
   • If the product shows signs of damage or use, a full refund may not be provided, and any refund issued will be adjusted based on the product's condition.
3. Non-Refundable Items
   Some items may be non-refundable due to their custom or personalized nature (e.g., items with custom engravings, names, or company logos).
4. Proof of Purchase
   Please retain your original invoice or proof of purchase. It is required for processing any return, replacement, or refund request.
5. Return Shipping Costs
   • The customer is responsible for any shipping fees associated with returning a product unless it was received in a defective or incorrect condition.
   • If the return is due to our error (e.g., wrong item sent), we will cover the return shipping costs.
6. Processing Time
   Refunds and replacements will be processed within 7–10 business days of receiving the returned product in satisfactory condition.
7. Contact Us for Assistance
   For any questions or assistance with your order, please reach out to our support team. We are here to help you!

Return Policy

At DESI COMPANY, we prioritise customer satisfaction and aim to provide the best possible shopping experience. To ensure complete transparency, we offer open-box delivery for purchases made directly through our website. This allows our customers to inspect their products before accepting them, ensuring they are delighted with their purchase.

Please carefully review the following return policy guidelines:

1. No Returns for Website Purchases
   • Purchases made directly through the DESI COMPANY website are not eligible for returns or exchanges. By choosing open-box delivery, you can inspect the product at the time of delivery, ensuring that it meets your expectations.
2. Returns via E-commerce Partners
   • If you purchased a DESI COMPANY product from one of our e-commerce partners (such as Amazon or Flipkart), please refer to the respective platform’s return policy. Returns and exchanges for purchases made through our partners will be handled in accordance with their guidelines.
3. Damaged or Defective Products
   • In the rare event that a product delivered directly from DESI COMPANY is found to be defective or damaged during the open box inspection, please notify our delivery partner immediately. You may refuse the delivery, and we will arrange for a replacement.

For any questions or further clarification regarding our return policy, please reach out to our customer support team at [email protected]. We are here to assist you!

1. No Returns for Website Purchases

Purchases made directly through the DESI COMPANY website are not eligible for returns or exchanges. By choosing open-box delivery, you can inspect the product at the time of delivery, ensuring that it meets your expectations.

2. Returns via E-commerce Partners

If you purchased a DESI COMPANY product from one of our e-commerce partners (such as Amazon or Flipkart), please refer to the respective platform’s return policy. Returns and exchanges for purchases made through our partners will be handled in accordance with their guidelines.

3. Damaged or Defective Products

In the rare event that a product delivered directly from DESI COMPANY is found to be defective or damaged during the open box inspection, please notify our delivery partner immediately. You may refuse the delivery, and we will arrange for a replacement.

For any questions or further clarification regarding our return policy, please reach out to our customer support team at [email protected]. We are here to assist you!